RETURNS

Buying online can be tricky and it is important to us that you love your purchase as much as we loved making it.

As we sell a wide range of product, our returns polices differ between categories, if the following guide does not answer your question please contact us.

 

CLOTHING

We are happy to offer a return or exchange on all clothing provided:

1. The item is in 100% new condition, unworn, unwashed, tags still attached.

2. You let us know via email before you post it back.

3. The item is returned within 14 days of delivery date.

4. Return postage cost is the responsibility of the customer. We recommend sending via a trackable service as we cannot be held responsible for items lost or damaged in return transit.

Returned items that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or refund will be given.

Please send us a self addressed post satchel for the exchange, or you will be charged a re-delivery fee for the cost of extra postage. 

If we accidentally sent you the wrong order, no re-delivery will be charged and we will cover return postage costs (We promise we are very careful, but mistakes sometimes happen).

If an item is faulty an exchange or refund will be offered, this will be determined on a case by case basis. We will cover all return postage costs for faulty items.

Please send all exchanges to:

Publisher Textiles & Papers

1/87 Moore St

Leichhardt

NSW 2040

There is no exchange or return on sale items unless faulty. Once the purchase has been processed the sale is final.

 

WALLPAPER

 

As our wallpaper is printed to order and colours are mixed by hand, we cannot guarantee an exact colour match between batches, as such we recommend keeping a extra roll incase of future damage to your wallpaper or if you decide to cover more walls in the same room.

 

Unopened, unused rolls of stock wallpapers can be returned within 30 days of receipt. All return shipping costs are the responsibility of the customer. We are unable to accept returns on opened or used rolls.

 

We are unable to accept returns on bespoke wallpapers.

 

No refunds are given for stock or bespoke samples.

 

FABRIC

 

As fabric is cut to order, no refunds or exchanges are offered for fabric, unless faulty. All sales are final.

 

No refunds are given for stock or bespoke samples.

SCREEN-PRINTING INKS & EQUIPMENT

 

No refunds for change of mind will be given for screen-printing inks and equipment.

If you are having issues or problems with any of our inks or equipment, please contact us, letting us know the issue and we will work with you to find a solution.

Publisher Textiles & Papers 1/87 Moore St Leichhardt NSW 2040 

Phone: +61 (0) 29569 6044 

info@publishertextiles.com.au